The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,610 reviewsReviews
Reception staff were not happy I would not give a reason as to why I needed an appointment. I do not wish to disclose this information to non clinical staff and this should not affect me receiving an apppointment.
Seen on time nice and clear conversation that helped.
I have lived in Kendal 9 years, I am under Dr [name removed], whenever i have had to see a doctor in all that time I have never managed to see Dr [name removed]. Furthermore, having had a consultation with TIA clinic at Lancaster Hospital,who then sent a follow up letter to my GP, I have not been contacted by the surgery regarding my condition at all, I am the one having to do the chasing. I also have recent abdominal problems, but again earliest appoitment i can get in 19th July - 2 and half months after the first symptoms.
We can only book appoitments on the phone, I walked in the Maude Street surgery yesterday, but I was told I had to call 08:00 in the morning to see what appointments are available. Why the receptionist in the surgery could not do this I don't know.
I was told I could book a 'routine' appoitment, but one was not available until July 5th.
When I did phone, three times I was cut off, once whilst talking to the receptionist,
Whenever I have been to the surgery the waiting room always appears empty. So I do not know where all the people seeing doctors are.
All we want is to see a GP (preferably the one we are assigned to) when we are ill, not weeks into the future, when the symptoms might be gone, or, worse still, gotten worse.
I have two sets of problems that should set NHS GP alarm bells ringing regards diagnosis. That's what we are told in all the media blerb. But trying to get an appointment to see a GP about these issues is extremely difficult, almost impossible.
I sometimes think the governent and NHS would rather we die of our illnesses to save them the bother.
We are sorry read your comments, please contact us on lscicb-mb.surgeryinfo.jcp@nhs.net so we can talk things through in more detail. Kind Regards Donna
Waited on phone a long time to get appointment, no say in timing of appointment so difficult to schedule with work / school etc, but happy as did get to see a Dr
Nothing to add - great experience
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk