The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,609
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-06-28
Person
4
5
0
28th June 2024
I felt v lucky .. and surprised..to get an appointment so quickly.
Suggested improvements
No.. all staff helpful and friendly.
The James Cochrane Practice
2024-06-27
Person
4
5
0
27th June 2024
Staff are working hard but overstretched
Suggested improvements
Have an appointment system for people who do not need to be seen very urgently but say in a week and those who can wait 3 weeks
The James Cochrane Practice
2024-06-27
Person
4
5
0
27th June 2024
It is not the easiest to get an appointment
Suggested improvements
More appointments or a dedicated video appointment system to triage patients prior to an in person consultation
The James Cochrane Practice
2024-06-27
Person
5
5
0
27th June 2024
All good. Many thanks.
Suggested improvements
A fan in the upstairs waiting room would be useful on a hot day, a frail elderly gentleman in there looked dangerously overheated!!
The James Cochrane Practice
2024-06-27
Person
5
5
0
27th June 2024
No complaints at all
Regarding last question , appointment made online
Suggested improvements
Nothing springs to mind
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk