The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,601 reviewsReviews
On this occasion I had an appointment the next day which in my case was totally acceptable. Other appointments for routine blood tests for diabetes and nurse follow up appointments are usually a much longer wait.
It's difficult to get appointments unless you are prepared to wait weeks.
Thank you for your feedback, it is really important that patients explain the reason for their appointment to our Care Navigators (including if they wish to discuss more than one thing), so that the appropriate amount of time can be allocated within our appointments system. I am very sorry to hear that this was not reflected in your experience. We are reviewing all feedback to see if there are opportunities to improve our patients experience, so would like to thank you for taking the time to share yours.
I was able to get a face to face appointment without difficulty & only waited a short time.
My appointment was thorough & did not feel rushed. I felt I was given good advice & strategies to manage my pain. I appreciated the follow-up text from the GP with suitable exercises for my condition.
I have a severe hearing difficulty which means I can’t use the phone to make an appointment therefore I have to
turn up at the surgery to make one and it is sometimes difficult to get a speedy appointment.
Thank you for taking the time to share your feedback, we are reviewing all feedback to see if there are opportunities to improve our patients experience. It is really important that patients explain the reason for their appointment to our Care Navigators (including if they wish to discuss more than one thing), so that the appropriate amount of time can be allocated within our appointments system. Thank you for sharing your experience with us.
[name removed], nurse put me at ease and was professional and friendly.
Reception staff were also helpful and friendly.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk