The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,601
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-09-07
Person
5
5
0
7th September 2022
I obtained my appointment with no trouble and all staff treated me well.
Suggested improvements
No
The James Cochrane Practice
2022-09-06
Person
4
5
0
6th September 2022
Sometimes I have to wait too long for an appointment.
Suggested improvements
Nothing thank you.
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, we are reviewing all feedback collectively to understand where we can make improvements, so thank you for sharing your experience.
The James Cochrane Practice
2022-09-06
Person
5
5
0
6th September 2022
[name removed] was kind and helpful in changing my dressing, and we had a good discussion about what to expect in the next few weeks.
Suggested improvements
I really dislike the music playing in the waiting room. I find it intrusive and would prefer silence.
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, I’m very pleased that you had a positive experience in your consultation. The music in our waiting areas is there as background noise and supports confidentiality for patients, but thank you for taking the time to share your feedback.
The James Cochrane Practice
2022-09-06
Person
4
5
0
6th September 2022
Sometimes long wait times in the phone and delay before available appointments
Suggested improvements
Made sure there was toilet roll in the only functioning public toilet
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, our phone lines can get very busy, especially during peak times (mornings), however we do have an option for patients with non-urgent issues (if they don’t feel they need to speak to us today) to contact us online if they have access to the internet; the link is on our website or find it here https://florey.accurx.com/p/A82026. We are reviewing all feedback to establish areas for improvement. Thank you for highlighting, we have 2 patient toilets at both of our sites, and we do try our best to ensure that they are well stocked daily with toilet roll and handwash. If things run out throughout the day, it is very helpful when patients highlight it to us so that we can rectify it, thank you for highlighting.
The James Cochrane Practice
2022-09-06
Person
4
5
0
6th September 2022
The phone appointment was 5 days after my request, but that included a weekend.
Suggested improvements
Possibly quicker access to appointments?
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk