The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,601
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-09-08
Person
3
5
0
8th September 2022
Too long to wait for an appointment. Experience when I was at the surgery was first class.
Suggested improvements
I waited two weeks for blood tests. TOO LONG
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, I’m very pleased to hear that you had a positive experience at the surgery. Our Healthcare Support Worker appointments are highly sought after, we have had some unplanned absence recently within the team which can contribute to making the waiting time for appointments a little longer than we would like. This can occasionally go over 2 weeks. Thank you for sharing your experience with us, we will be reviewing all feedback collectively to establish any areas for improvement.
The James Cochrane Practice
2022-09-07
Person
4
5
0
7th September 2022
Waiting time for appointment date too long
Suggested improvements
Helpful, informative physiotherapist
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, I am very pleased that you had a helpful appointment with one of our First Contact Physiotherapists. We are reviewing all feedback collectively to understand where we can make improvements, so thank you for sharing your experience.
The James Cochrane Practice
2022-09-07
Person
5
5
0
7th September 2022
I went online to the surgery appointments form, filled in the details of symptoms (easy to use website).
I was then phoned back, by the very helpful reception within the hour and booked in same day on the duty doctors request.
Duty doctor was very thorough, reassuring and helpful. Thank you.
Suggested improvements
Only that I need to get a follow up appointment and non available yet.
The James Cochrane Practice
2022-09-07
Person
5
5
0
7th September 2022
Very quick to reply to my problem
Suggested improvements
All good
The James Cochrane Practice
2022-09-07
Person
5
5
0
7th September 2022
I’ve. always been happy with my experience over the years with the James Cochrane practice.
Suggested improvements
Put sound on the monitor when calling for the next patient,, otherwise you need to keep watching the screen so as not to miss your call..as I have done in the past!
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, I am very pleased that you have been happy with your experience of our service. Our waiting room patient call system is set to give an audible signal when a name appears, however occasionally it does stop working. This can be easily fixed by our Care Navigators, and we will be reviewing the notices in our waiting areas to make sure this is clear. Thank you for highlighting it to us.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk