The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,601 reviewsReviews
The appointment (to remove some stitches) began on time and was soon finished. Very straightforward and I felt in good hands and was well advised.
I find it is easy enough to get an appointment and don't mind waiting a week or two for non urgent appointments especially if one wants to see a particular gp for continuity purposes. I am also aware how easy enough it is if one needs a more urgent appointment too.
Great nurse very quick and supportive really good person! I don't like the needles particularly and you'd never known she'd done it!
From the moment I phoned up I was treated with kindness and respect. The receptionist accommodated my request for both a telephone call and a face to face appointment for x2 separate on-going issues with x2 different JCP [name removed]’s.
My phone call with [name removed] [name removed] was very helpful, I was able to make an informed decision on starting a course of HRT medication to improve my quality of life during menopause. She discussed this with me thoroughly and I had time to reflect and absorb this information on a prior phone call. Including up-to-date research to consider prior to making my decision, excellent care!
My face-to-face meeting with my registered GP [name removed] [name removed] was handled with sensitivity, professionalism and kindness, as always. I had recently had a seizure whilst on holiday & finally getting to talk this through with my own GP was of great comfort to me! He arranged fu promptly with the Same Day Emergency Care at the Royal Lancaster Infirmary and the care I received here was equally as thorough!
Working within the NHS myself, I appreciated the great service our NHS gave me over the last two day’s. It can be very daunting to fall ill in a country far from home, I was glad to get back on British turf, I can tell you!
Thank you to all involved!
[name removed]
There was a degree of shuffling which meant the appointment was later than ideal.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk