The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,602 reviewsReviews
Friendly receptionists and Nursing Assistant. Very efficient.
I haven’t been to see a doctor for years as I have always found it hard to get an appointment. I always try to get to see a nurse practitioner as they are very good. I try to get in to see [name removed] who is excellent at his job and always makes you feel that he will do his best to sort any problems out. I always leave the surgery feeling better after having a consultation with him. I know if it was something he felt a doctor would be better qualified to help then he would refer me. I have every confidence in him.
Having to ring and queue to get an on the day appointment first thing I the morning when you are feel ill is very stressful and if unsuccessful you have to do same process the next morning.
Sometimes an issue getting through on phone but walking in not an issue
Felt like back to normal. Able to speak to someone when I rang. Helpful and appointments all made for following week. Practitioners friendly, kind, informative and thorough.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk