The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,602
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-09-30
Person
5
5
0
30th September 2022
This was a straightforward visit without delays or complications.
Suggested improvements
Nothing relevant.
The James Cochrane Practice
2022-09-30
Person
4
5
0
30th September 2022
I felt well cared for, involved in my treatment and listened to. What could have been an anxious situation was made far more comfortable with Dr [name removed]’s calm approach, ensuring I was fully informed and explaining the process. This one of the most positive experiences I have had at the practice, as although I have never been unhappy with my treatment, I came away feeling better informed and with a feeling that nothing was too much trouble.
Suggested improvements
In this situation, nothing.
The James Cochrane Practice
2022-09-30
Person
4
5
0
30th September 2022
The time you have to wait to get through to receptionist is very frustrating otherwise happy with the practice
Suggested improvements
/
The James Cochrane Practice
2022-09-30
Person
4
5
0
30th September 2022
Overall experience is excellent and for this appt Dr contacted me to make it (and even cancelled a pre existing appt). Considering constraints ease of getting appointments service is excellent. Hope is reflected with a 4* score, doubt a 5 is achievable even with best efforts atm
Suggested improvements
Full kudos, can see little room for improvement
The James Cochrane Practice
2022-09-30
Person
4
5
0
30th September 2022
It’s hard times so this has to be expected, although not ideal
Suggested improvements
Nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk