The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,605
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-02
Person
3
5
0
2nd October 2022
GP’s seem so distant. You rarely see one of those. Packaging very good but lacking in substance/empathy.
Suggested improvements
Make patients feel more human,, like they are an individual. Sometimes feel as if patients are more of a product like it’s a factory and at the end of the day you switch the conveyor belt of and go home.
The James Cochrane Practice
2022-10-01
Person
3
5
0
1st October 2022
A simple follow up appointment is four weeks. That seems very poor, considering each time I visit there have never been more than two patients waiting.
Suggested improvements
Provide more appointments for diabetic reviews.
The James Cochrane Practice
2022-10-01
Person
5
5
0
1st October 2022
The attention I received from the NP was first class couldn’t be faulted ! Thank you !
Suggested improvements
Sort out your self check in terminal !
The James Cochrane Practice
2022-10-01
Person
5
5
0
1st October 2022
Was offered same day appointment when I rang up, and when I couldn’t make that the receptionist worked around my work hours to get me the next available appointment.
The ANP I saw was thorough, polite and helpful, and included me in decision making about treatment. Feeling very reassured thank you.
Suggested improvements
Nothing
The James Cochrane Practice
2022-10-01
Person
5
5
0
1st October 2022
Prompt appointment when needed in response to hospital discharge request. Time to discuss the overall picture. Clear explanations and practical next steps. Thank you
Suggested improvements
At this time, nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk