The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,609
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-07-02
Person
5
5
0
2nd July 2024
Excellent care. Full plan and follow up appointment made before I left the doctor
Suggested improvements
On this occasion nothing
The James Cochrane Practice
2024-07-02
Person
4
5
0
2nd July 2024
Had to wait 6 weeks for an appointment
Suggested improvements
More appointments
The James Cochrane Practice
2024-07-02
Person
5
5
0
2nd July 2024
Got given another appointment straight away
Suggested improvements
Nothing
The James Cochrane Practice
2024-07-02
Person
5
5
0
2nd July 2024
During this experience Dr [name removed] has kept me updated via text messages to do with my test results and next steps. I was able to arrange an appointment easily by using the online form.
Suggested improvements
At the start of this experience, the receptionist misunderstood the seriousness of my illness and instead of arranging an appointment with a GP, put me on the pharmacy pathway. I had already told the receptionist I had blood in my urine and I was unwell with a fever. When I explained this to the pharmacist she sent me to, the pharmacist returned the referral saying it needed medical input as the pharmacist could only treat cystitis, and my illness had progressed far past this. So this wasted valuable time in getting me in front of a doctor.
The James Cochrane Practice
2024-07-02
Person
5
5
0
2nd July 2024
Very smooth registration. Nurse discussed details of the vaccine I was about to have and administered it expertly. Receptionist very helpful in changing a further appointment.
Suggested improvements
Nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk