The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,605
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-02
Person
3
5
0
2nd October 2022
Easy to get an appointment for flu jab but not Covid nor ordinary GP appointment.
Suggested improvements
The organisation of Covid boosters was and remains a shambles although this was/ is not due to the JCP practice alone.
The broader question of GP availability remains problematic and certainly inhibits me from using the service.
The solution seems simple but is not - make more face/to- face GP appointments available.
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
After waiting in a queue for a call to be answered there is then a recorded insignificant message, which can take up to 30 minutes, you are then told you can't see a doctor for up to two weeks. So not good at all.
Suggested improvements
This visit was for 'flu jabs and was very well organised and the staff all very friendly and helpful.
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Everyone was quick, efficient and friendly.
Suggested improvements
I can’t think of anything
The James Cochrane Practice
2022-10-02
Person
5
5
0
2nd October 2022
The overall process for the flu vaccinations, from booking appointments to having the injection, was efficiently and compassionately organised and carried out.
Suggested improvements
N/A
The James Cochrane Practice
2022-10-02
Person
3
5
0
2nd October 2022
Appointments are very difficult to get, especially to see a GP
Suggested improvements
The Flu vaccination clinic at fist appeared chaotic but was very quickly sorted out
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk