The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,605
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-02
Person
5
5
0
2nd October 2022
Booked flu jab at Helme Chase very easily via phone…quick efficient receptionist and signposter who directed us to the clinic where the vaccinator was personable, efficient and quick
Suggested improvements
For the flu jab clinic send text message to alert patients when clinics are available…
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Appointment was for a flu jab - contacted by the surgery.
Suggested improvements
Nothing
The James Cochrane Practice
2022-10-02
Person
5
5
0
2nd October 2022
The booster clinics are efficient and speedy. Thanks!
Suggested improvements
Nothing
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Prefer to enquire at the surgery, but realise this isn't always available.
Suggested improvements
Probably not
The James Cochrane Practice
2022-10-02
Person
4
5
0
2nd October 2022
Great staff especially pharmacy . Still would be good to have continuity . Also night having to phone by 8 in a morning that’s an absolute pain !! Sometimes long phone wait has can be over 10 people waiting . Though receptionist work well and always pleasant .
Suggested improvements
Scrap this 8 am call set up and more face to face and better seeing your own doctor instead of doctors you don’t know at all find that very disconcerting .
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk