The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,605 reviewsReviews
I found it easy to get an appointment on this occasion as it was a follow up from surgery.
Usually when I ring for an appointment at 8 am it a
can take 20 minutes or more before I am able to speak to some.
The Receptionist and Practice Nurse were very pleasant and helpful.
It takes 2 weeks to get a routine appointment
Insufficient regular face to face appointments. The system is top heavy with same day telephone appointments that are not needed.
I was given treatment on 20th July for skin damage of 4 weeks cream 4 weeks off before going back for reassessment but couldn't get the return appointment and had to wait another 3 weeks. I've now been referred to a specialist on an emergency 2 week basis.
When I called to make my return appointment I was told there was nothing available that day and to call on the day at 0800. I did this the next day (13th September) and was told it was only a routine appointment and I'd have to book, the next available was 4th October. Now I am worried (and annoyed) that the extra 3 weeks wait might be important, hopefully not of course.
I think the system of care in having a Physician Associate, in this case [name removed] is really good. Feels like a thorough way to support diagnosis.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk