the-james-cochrane-practice

The James Cochrane Practice

Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,605 reviews

Reviews

Recommend
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Page 681 of 717
 
7th October 2022


Kind, caring, helpful, patient and very supportive staff. You are listened too and things are explained very well.

Suggested improvements
Nothing springs too on this ocassion at all. Very happy with the all round service.

Experience
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7th October 2022


A very quick response to my telephone call on behalf of my wife a Alzheimer’s patient [name removed] [name removed] was very sympathetic towards [name removed] and l quick and satisfactory outcome Great [name removed]

Suggested improvements
All staff very helpful even in the corridor Don’t change a good practice May l say unfortunately not mine

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7th October 2022


I needed to get a blood test done. But I am petrified of needles. I went to the wrong practice, but they were still amble to fit me in . The receptionist was brilliant and so was the gentleman that took the blood. The biggest assets to the business.

Suggested improvements
None

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Cleanliness
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6th October 2022


Flu jab was administered efficiently & speedily whilst still maintaining a professional and pleasant level of personal attention.

Suggested improvements
On this occasion everything was done well.

Experience
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Staff
Appointment
 
6th October 2022


Had phone appointment 1st to be told I needed face to face which I knew.Had an appointment made for me which was not an appropriate time.Told to ring back 8am for another appointment which is impossible as when you do finally get through no appointments available.And get told only urgent appointments are available on the day.How do we know what is urgent when we are in pain or feel unwell.When I did get an appointment the doctor I saw was great.

Suggested improvements
Stop making appointments so difficult to get.Phoning at 8am is impossible especially when people work and need to phone when they can.

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Page 681 of 717

The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

Profile

We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.

We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!

Thank you for taking the time to share your experiences with us, we really appreciate it.

Resources

Short link to review The James Cochrane Practice: http://iwgc.net/ecatk