The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,606 reviewsReviews
For flu jabs I just phoned the surgery in advance for both of us @ Helme Chase, it was straight forward when we got there, no problems & in & out within a few minutes
For my covid jab I phoned 119 & got an appointment @ Maude Street a couple of days later, again well organised & only took a few minutes
I know things are difficult at the moment. Some daily appointments are available but if you do not ring at 08:00 hrs you are held in a large queue and miss a slot for that day. When contacted by patient access had to wait two weeks for an appointment.
Good service.
I wanted to sit for my injection.
No problem
I appreciate how busy you all are but it's not so easy by phone as you are kept in a queue. Easier at reception I would suspect. One cannot always wait in line to be answered which means keeping trying. Overall I haven't found it too bad because I'm retired and probably have more time.
Very pleased with overall experience
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk