The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,606
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-19
Person
2
5
0
19th October 2022
The receptionists are quite unkind and rude sometimes, made to feel like an inconvenience.
Suggested improvements
Receptionist - training.
The James Cochrane Practice
2022-10-19
Person
5
5
0
19th October 2022
Very professional from start to finish
Suggested improvements
N/A
The James Cochrane Practice
2022-10-19
Person
4
5
0
19th October 2022
Telephoning for appointments could be improved. Long wait times some days.
Suggested improvements
Improve contact please.
The James Cochrane Practice
2022-10-19
Person
3
5
0
19th October 2022
No covid restrictions are being adhered to. No masks or sanitiser on site. Staff not wearing masks etc
Suggested improvements
The above
The James Cochrane Practice
2022-10-19
Person
5
5
0
19th October 2022
Because everything was easy. The receptionist as always lovely. The nurse taking bloods efficient and kind.
It couldn’t have been a better experience.
Thank you.
Suggested improvements
Nothing!!!
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk