The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,609
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-11-11
Person
4
5
0
11th November 2022
Went to have my bloods taken, everyone very friendly and helpful
Suggested improvements
Don’t think anything could’ve done.. They are a very helpful caring surgery
The James Cochrane Practice
2022-11-11
Person
4
5
0
11th November 2022
Getting an initial appointment was very difficult but your practice nurse was able to re-book repeat appointments while I was there to suit both my medical and availability requirements.
Suggested improvements
You could improve the lighting in the Helme Chase treatment room. I can’t believe you provide such poor lighting for your nursing staff in which to perform examinations. Your Maud Street treatment rooms are so much better. Change the bulbs to white light LED bulbs.
The James Cochrane Practice
2022-11-11
Person
4
5
0
11th November 2022
Had a really good experience was treated so respectfully.
Suggested improvements
Need really yo have continuity with my complex medical history ie needed Dr [name removed] but Dr [name removed] had to get up to speed and help me which she did amazingly
The James Cochrane Practice
2022-11-11
Person
5
5
0
11th November 2022
I appreciate the NHS . It is invaluable
Suggested improvements
Nothjng
The James Cochrane Practice
2022-11-11
Person
3
5
0
11th November 2022
There is a three week backlog for taking blood for tests. Assuming this is stable and not increasing, what would happen in industry is to work down the backlog once and for all through working extra hours and then maintain a service that can offer tests straight away or within a few days, rather than maintaining a service where everyone always has to wait three weeks, then a week for results.
A great plus on this visit was the nurse being able to offer a 'flu jab straight away, since I had to cancel my appointment due to getting Covid. This has saved me a visit and saved the practice some time. Very efficient. More of this please!
Suggested improvements
Couldn't give me an appointment to discuss my results. I will have to ring up in two weeks.
The email triage that you operated during Covid was brilliant. Then you can decide who you need to see and on what timescales. This seems to have gone back to ringing up and phone queues for appointments. Not good when you are feeling poorly.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk