The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,610
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-11-24
Person
4
5
0
24th November 2022
The process of making an appointment is not difficult, but appointments have to be made too far in advance
Suggested improvements
On this occasion I was perfectly satisfied with my treatment
The James Cochrane Practice
2022-11-24
Person
4
5
0
24th November 2022
Only needed to make appointment for annual review so very easy as not urgent. Cannot comment about other appointments as last one made pre pandemic.
Suggested improvements
Nothing
The James Cochrane Practice
2022-11-23
Person
4
5
0
23rd November 2022
Having left hospital after a two week stay following an emergency bowel operation I required daily wound dressings. [name removed] instructed me to contact my surgery to arrange same! I was unable to get an appointment for three weeks which was yesterday ! I was hoping that from now on in I would be able to arrange appointments with the surgery but my next appointment is 14th Dec - another three week wait!
In the meantime I have to go to WCH for dressings
Suggested improvements
Follow on appointments
The James Cochrane Practice
2022-11-23
Person
4
5
0
23rd November 2022
Can be long delays for appointments.
Suggested improvements
Nothing. Good service despite being under very significant pressures as a result of austerity.
The James Cochrane Practice
2022-11-23
Person
3
5
0
23rd November 2022
On this occasion I managed to get an appointment with a Doctor on the same day.
The doctor was friendly, considerate and spent time discussing likely caused and implications. Arranged for blood tests to ensure no serious underlying causes. A positive and reassuring experience on this visit.
Suggested improvements
Nothing specific
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk