The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,612
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-11-29
Person
5
5
0
29th November 2022
Easily made an appointment for the following week.
Suggested improvements
All great
The James Cochrane Practice
2022-11-29
Person
5
5
0
29th November 2022
Especially appreciated time & help from doctor
Suggested improvements
Nothing
The James Cochrane Practice
2022-11-29
Person
4
5
0
29th November 2022
Some times it’s easier when you are already seeing a GP for them to make you a follow up appointment .if you try and get one via receptionist or phone you are give one age’s away
Suggested improvements
There is nothing I can think that could be done due to the current situation we are in
The James Cochrane Practice
2022-11-29
Person
4
5
0
29th November 2022
All reception staff and doctors were superb
Suggested improvements
All good
The James Cochrane Practice
2022-11-28
Person
1
5
0
28th November 2022
Having one nurse working hard (B) and one taking 10/12 minutes over each Flu injection and not keeping up was incredulous I spent 40 minutes in a que watching B patients who arrived 20./30 minutes after me being dealt with first. When I went into the room it took less than one minute so why was thee such a big difference was he nurse chatting to everyone before me. If you are running a clinic to get as many people flu jabbed as possible then either nurse A need to be replaced or spoken to. Also having an administrator organising a que fast forwarding B patients and not doing anything else seemed a big waist. She could have been taking history’s at the very least … very disappointed in the system you ran on Saturday just past hope you can do better…..
Suggested improvements
I arrived with my cousin who got a B ticket to save on travel expenses and he had to wait in the car for over 30 minutes while I was seen. I was asked only 3 questions by nurse A. Did I have any allergy’s, was there anything she should know. And which arm did I want the jab . While nurse A being much faster and having others help her asked several more questions according to my cousin. This again seems incredulous… I hope you speak to both nurses and find a way to work better. And use the first in the que as many people where turning up late and still getting jabbed before people in the A que. ???????
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk