The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,607 reviewsReviews
I can barely walk today and have had to cancel a planned holiday so I emailed to ask if GP could speed up orthopedic referral and/or offer better pain relief. I was offered a telephone call in 4 weeks. I said this wasn't satisfactory and was texted to say that if I needed an urgent appointment I should phone, otherwise the request was closed. When I phoned I was told I could ring first thing tomorrow and might get an appointment. I've agreed a telephone call early next week. This is neither caring or efficient. There's no explanation of why waiting times for appointments have become so unreasonably long, and resorting to the morning telephone competition for appointments smacks of desperation. The attitude conveyed by texts from the Care Navigator is dismissive and bureaucratic. The receptionist on the phone was at least polite, but again could offer no explanation for this poor service.
I appreciate that GPs are underpaid and overloaded but this kind of dismissive, defensive service is only likely to undermine public support and generate frustration and anger.
We are sorry to hear your comments, please contact us on lscicb-mb.surgeryinfo.jcp@nhs.net so we can talk things through in more detail. Thank you
Short notice appointment of a visit to a practice nurse to have knee replacement dressing removed and checked. Forgot to phone in advance for an appointment on 9/7/24 but got one on 10/7/24.
I needed an urgent blood test and was lucky to get in as there was a cancellation.
I have strong feelings that my cancer has returned
It would be easier to get in to the Bank of England vault than it would be to get a doctors appointment
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk