The James Cochrane Practice

The James Cochrane Practice 2022-12-20 Person 5 5 0

Appointment made by surgery On time Very clear advice and agreed follow up in January

Nothing as all went smoothly

The James Cochrane Practice 2022-12-19 Person 4 5 0

I find the receptionist very pleasant and helpful

None

The James Cochrane Practice 2022-12-18 Person 5 5 0

Q

W

The James Cochrane Practice 2022-12-17 Person 5 5 0

All went smoothly

I checked in using the machine downstairs but then waited quite a while upstairs when the doctor wasn’t with anyone, I’m not sure he knew I’d arrived and was in the waiting room

The James Cochrane Practice 2022-12-17 Person 2 5 0

I left due to waiting 40 minutes decided if she got worse again just to go to walk in as I couldn’t wait with an out of sorts 2 year old any longer. Was supposed to be a phone call asked me to come in so I did. Came in probably about 5 minutes late and still waited 40 minutes for nothing. In future don’t invite patients to the surgery if it will take this long especially age wise. When I went reception they all just sort of said okay whilst looking down no eye contact or open communication all seemed very closed. Not a positive experience at all. You

Just kept the appointment as a phone call if you had too much going on. The receptionists have some open communication as it’s hard to speak to people when they aren’t looking at you or speaking really although the were polite just very closed off. Also maybe the doctor could have rang after I left? Just feel very disappointed.