The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,614
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2023-01-19
Person
5
5
0
19th January 2023
Everything was very efficient and calm the clinical staff were friendly and the atmosphere was calming
Suggested improvements
Can’t think of a thing
The James Cochrane Practice
2023-01-19
Person
5
5
0
19th January 2023
Prompt appointment. Excellent and thorough examination; clear explanation of symptoms; given choice of options; friendly and professional nurse practitioner.
Suggested improvements
Nothing. Excellent experience.
I don't "identify"with female. I am female.
The James Cochrane Practice
2023-01-19
Person
5
5
0
19th January 2023
All staff were pleasant, and staff in the treatment room were all introduced.
All steps of my procedure were explained
Suggested improvements
There was nothing that could have been done better
The James Cochrane Practice
2023-01-18
Person
3
5
0
18th January 2023
I had a cough over Christmas and then started with an ear infection on the 1st January. If the first doctor I saw on the 5th had seen me in person instead of over a pointless phone call he would have discovered aswell as a cough I had a perforated ear drum. But instead he false diagnosed what he COULD NOT see. And so I have ended up with a painful ear for a prolonged about of time because of his false diagnosis.
Suggested improvements
See people in person. Stop / charge the people phoning in about pointless stuff and see the people who actually need to be seen.
The James Cochrane Practice
2023-01-18
Person
4
5
0
18th January 2023
I had to ring in December to get my appointment yesterday but it’s sorted and I understand the current situation .
Suggested improvements
Nothing really I’ve never had an issue with the practice.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk