The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,614 reviewsReviews
[name removed] was very thorough.
On time appointment, skin lesion removal done well.
I called at 8 to get an appointment for my 12 day old baby who has an eye infection. She wasn’t even registered at the surgery yet. The doctor called me back within an hour and we saw him at midday. I felt well looked after and appreciated the speedy response.
[name removed] booked appointment at time of previous visit
Appointment started 5 min early
[name removed] listened intently
Clear decision
Action agreed clearly
Just seems really difficult to get to see a doctor now, this time was ok but previously not. I live alone, really poorly with cold/cough etc, in bed for days, told no appointments would have to ring at 8.00, not sleeping well, not able to ring at 8.00 no appointments left when I could ring, told might be able to have telephone appointment in about 3 days. Distressed as barely any relief from extreme coughing worried about heart rate. Do doctors ever do home visits now?
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk