The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,606
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-07-27
Person
4
5
0
27th July 2024
Can always get an appointment same day if urgent
Suggested improvements
If not urgent can be 4 week wait but more recently improved to about 3 weeks Staff are always polite and helpful
The James Cochrane Practice
2024-07-26
Person
3
5
0
26th July 2024
The nurse/doctor I saw really didn't have time, when entering the room she didn't even turn round, she didn't even say bye, I don't even know what's happing next with regards to my treatment.
Suggested improvements
Engagement.
The James Cochrane Practice
2024-07-26
Person
4
5
0
26th July 2024
Such a friendly surgery. The nurse who looked after my daughter was very friendly, engaged with my daughter and super professional.
Suggested improvements
Nothing
The James Cochrane Practice
2024-07-26
Person
5
5
0
26th July 2024
3rd Follow-Up Appointment for Hand Injury which was originally seen at Westmorland General Hospital in Kendal. Open wound on thumb, was dressed at the Hospital but not cleaned. Wound was initially not healing. Wound is now improving with 4th fresh dressing. Next appointment for new dressing next week Monday.
Suggested improvements
Hospital should have cleaned the wound before dressing. GP Surgery was okay.
The James Cochrane Practice
2024-07-26
Person
4
5
0
26th July 2024
It took me one failed phone appointment and 1 pointless phone appointment- although the gp I spoke to was very nice-to see the doctor, so 16/07 to discuss test results etc from an early June ct scan
Suggested improvements
A little bit more patience and listening from the receptionist?
No one’s fault in particular, it seems it’s a national problem, not anyone I spoke to or interacted with.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk