The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,606
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-07-29
Person
5
5
0
29th July 2024
I saw Nurse [name removed] for travel vaccinations. She gave Me lots of information and advice. Really lovely lady
Suggested improvements
Nothing
The James Cochrane Practice
2024-07-29
Person
2
5
0
29th July 2024
It took 3 attempts to get appointment
Suggested improvements
More spaces for appointment
The James Cochrane Practice
2024-07-27
Person
2
5
0
27th July 2024
No contact with receptionist
Suggested improvements
Why send out an electronic questionnaire. Height weight etc not record it so the questions have to be asked again
The James Cochrane Practice
2024-07-27
Person
4
5
0
27th July 2024
Tried to book an appointment a fortnight ago then got a phone when got last Friday (July 19th), couldn't take it as was called early due to the IT incident, by the time I got this one I was feeling much better
Suggested improvements
Always run late
The James Cochrane Practice
2024-07-27
Person
4
5
0
27th July 2024
It was very easy to book this routine appointment online but I sometimes have to wait for a while if ringing the surgery.
Suggested improvements
Service was very good this time. The nurse that I saw was very friendly, helpful and professional.Thanks.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk