The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,605
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-08-15
Person
4
5
0
15th August 2024
Receptionist had not read letter from hospital before contacting me
Suggested improvements
..
The James Cochrane Practice
2024-08-15
Person
3
5
0
15th August 2024
I felt that I was an inconvenience and felt that i was being palmed off to other services, which i had already contacted and told to talk to a dr. I had requested a female Dr, however when I turned up I was f2f with a male doctor and didn't feel comfortable discussing the issue with him (wasn't Dr [name removed]'s fault that she was ill) but would have appreciated being contacted and the appointment rearranged.
Suggested improvements
As above
3rd September 2024
Response from The James Cochrane Practice
We are sorry to read your comments, please contact us on lscicb-mb.surgeryinfo.jcp@nhs.net so we can talk things through in more detail. Thanks
The James Cochrane Practice
2024-08-15
Person
4
5
0
15th August 2024
[name removed] was very pleasant, polite and efficient.
Suggested improvements
Nothing comes to mind
The James Cochrane Practice
2024-08-15
Person
5
5
0
15th August 2024
Good experience of contact with the surgery. Receptionist was nice and approachable as was the GP. Thank you
Suggested improvements
[name removed]
The James Cochrane Practice
2024-08-15
Person
5
5
0
15th August 2024
I was called in annual check up
Suggested improvements
Everything went to plan
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk