The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,602
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-08-20
Person
4
5
0
20th August 2024
Helpful kind honest receptionists but it does take time to get GP appointments, but I also appreciate the GP I wish to see ( for continuity on this issue ) works very limited hours at the moment.so that's inevitable. Took a few weeks to get a blood test which it would be good if that could be a bit shorter.
Suggested improvements
Have more GPs/clinicians for blood work to reduce waitlists..... (sorry!)
The James Cochrane Practice
2024-08-20
Person
5
5
0
20th August 2024
I’ve never had a problem at James Cochrane Surgery. Reception staff are always pleasant and courteous.
Drs are always very professional and friendly.
Suggested improvements
Everything is fine as it is.
The James Cochrane Practice
2024-08-20
Person
5
5
0
20th August 2024
Helpful easy to talk to.
Suggested improvements
Just when the board telling you it's your turn just put the first name and last name.
The James Cochrane Practice
2024-08-20
Person
4
5
0
20th August 2024
One online contact requesting an appointment has fallen through the cracks.!This is unusual as I have had no problems in the past.
Suggested improvements
Probably not given financial constraints
The James Cochrane Practice
2024-08-20
Person
4
5
0
20th August 2024
[name removed] was very attentive and methodical.
Suggested improvements
NA
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk