The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,613
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-04-23
Person
5
5
0
23rd April 2024
Thank you to Miss [name removed] for putting me to ease as she did my first blood test.
Suggested improvements
No
The James Cochrane Practice
2024-04-22
Person
4
5
0
22nd April 2024
Was okay I have call in surgery or sometime book via online for make an appointment.
Suggested improvements
I hope good time booking for interpreter BSL before hand and ready for deaf person
The James Cochrane Practice
2024-04-21
Person
2
5
0
21st April 2024
My appointment last Monday was cancelled due to staff illness. I totally understand this, but feel that effort should be made to fit the time sensitive appointments in the next day. Instead the earliest appointment was 5 days later. I feel they should be made a priority the next day and non time sensitive appointments should be put off the next day to make space if necessary. This is not the first time this has happened to me. Otherwise the practice nurses are amazing and [name removed] in particular has the most amazing way of making you at ease. This is so important as I have a phobia of injections and blood tests. Thank you for always being so understanding.
Suggested improvements
Priorities cancelled bookings.
The James Cochrane Practice
2024-04-21
Person
5
5
0
21st April 2024
Very good experience, got a face to face appointment within 2 days. Only a couple of minutes waiting time. Doctor very nice and helpful.
Suggested improvements
Nothing
The James Cochrane Practice
2024-04-20
Person
4
5
0
20th April 2024
Got an urgent appointment in 2 days
Suggested improvements
OK
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk