The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,613
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-04-27
Person
5
5
0
27th April 2024
The appointment was offered at a convenient time and location. The nurse and reception were excellent.
Suggested improvements
All was fine
The James Cochrane Practice
2024-04-27
Person
4
5
0
27th April 2024
The care co-ordinators (Receptionists) were very helpful and kind sorting something out for me. They do a fabulous job.
The nurse I saw was great, talked me through what was happening, checking that I knew what my blood tests were for and talked to me putting my mind at ease. I felt comfortable all through my appointment. I was well cared for from start to finish.
Suggested improvements
Absolutely nothing, everything was great.
The James Cochrane Practice
2024-04-27
Person
5
5
0
27th April 2024
Everyone very nice and helpful
Suggested improvements
All perfect by me
The James Cochrane Practice
2024-04-27
Person
4
5
0
27th April 2024
Sometimes it is difficult to get an appointment without having to wait.
Suggested improvements
I don't always feel comfortable having to tell the receptionist why I need an appointment.
The James Cochrane Practice
2024-04-26
Person
5
5
0
26th April 2024
A very efficient visit . All staff very friendly and helpful
Suggested improvements
It would have been helpful if before attending I ‘d been told I needed a water sample so that I could have brought it with me rather than making a second visit .
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk