The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,612
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-05-21
Person
5
5
0
21st May 2024
There was no problems
Suggested improvements
When I entered my details on the screen it couldn't identify me. Worked second time round. Technology cannot be trusted particularly when used by old ladies!
The James Cochrane Practice
2024-05-21
Person
5
5
0
21st May 2024
Easy enough but if you want one straight away can be hard.
Suggested improvements
Not having to wait long for an appointment
The James Cochrane Practice
2024-05-20
Person
4
5
0
20th May 2024
I had to wait about one week for an appt on Saturday morning but once there a good service
Suggested improvements
Quicker appt
The James Cochrane Practice
2024-05-19
Person
5
5
0
19th May 2024
Fantasia service
Suggested improvements
Free tea and coffee
The James Cochrane Practice
2024-05-18
Person
4
5
0
18th May 2024
I was sent messages telling me to book for certain treatments but when I rang there was no appointments available and they had no idea when they would have any more !
Eventually after consistently ringing and calling in at the surgery I got appointments but they're were weeks or sometimes months away. What makes it more frustrating is that the surgery is often empty when you do go whereas in the past this was never the case!
Suggested improvements
Made more appointments avaliable
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk