The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,612 reviewsReviews
I came for blood tests that were due 4 weeks after the first blood tests, these ending up being 6-7 weeks after as my appointment was cancelled due to staffing issues. The lady taking my blood found it difficult to make and maintain conversation which didn't help with anxiety levels. I've had my blood taken three times and no one has told me why they were monitoring them in the first place. I haven't been asked if I have any symptoms so how can anyone make an effective diagnosis without speaking to the patient?
That's what I thought
The appointment was handled with courtesy and the doctor wes clear and concise.
I had to wait nearly six weeks for a face to face appointment
On this occasion I got through to reception within a few minutes by calling promptly at 8am
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk