Share review of The James Cochrane Practice
The James Cochrane Practice
2021-11-18
Person
1
5
0
18th November 2021
I am not happy about appointement i spok with g manager it was not helpfull he drop the phone call from me thats not great customer services
Suggested improvements
Customers service skills
13th June 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, I am extremely sorry to hear of your experience. I would encourage you to contact the Practice directly so that we can understand what went wrong and highlight any areas for improvement. We have a procedure for patient complaints and feedback, which allows us to investigate things further. Many thanks, Victoria Taylor, Patient Services Manager.