Share review of The James Cochrane Practice

The James Cochrane Practice 2024-04-06 Person 4 5 0

Saw the pharmacist first, who recommended I saw a GP. Receptionist identified that there was an on the day appointment available that day.

In my case the person I saw needed to refer/discuss with another Dr after my visit. I didn’t have a problem with this. They said that they would text me the outcome about 5.00pm which they did. The text came through and I was advised that a prescription would be sent. This is where improvements could be made. It was approaching the weekend, I wasn’t able to return to Helme Chase during the remaining practice hours. However I called in the Pharmacy next door and asked if they were able to obtain my prescription, they said they couldn’t and I needed to wait until Monday to obtain my prescription from Helme Chase. If there could be a better method for sending a prescription rather than having to collect during your opening hours. I appreciate there needs to be secure methods, but if the patient could be asked at the time of seeing the practitioner where would they like their prescription sending too ie the pharmacy next door or if they could be given a unique QR code to present to the pharmacy, this would cut down the delay of waiting a whole weekend. These are suggestions for further process improvements which may or may not be possible.