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The James Cochrane Practice
2022-09-03
Person
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5
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3rd September 2022
I have a severe hearing difficulty which means I can’t use the phone to make an appointment therefore I have to
turn up at the surgery to make one and it is sometimes difficult to get a speedy appointment.
Suggested improvements
It would be great if patients were allowed a little longer with a doctor of their choice and also if they were permitted to
discuss more than one problem in that consultation
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, we are reviewing all feedback to see if there are opportunities to improve our patients experience. It is really important that patients explain the reason for their appointment to our Care Navigators (including if they wish to discuss more than one thing), so that the appropriate amount of time can be allocated within our appointments system. Thank you for sharing your experience with us.