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The James Cochrane Practice
2022-09-03
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3rd September 2022
It's difficult to get appointments unless you are prepared to wait weeks.
Suggested improvements
I contacted the surgery with 2 issues. When I saw the doctor he would only deal with 1 of problems and said I would need too make another appointment for the other.. Why wasn't I given a double appointment or 2 appointments ? I clearly stated I had 2 issues. Now I have to wait another 3.5 weeks to speak to someone which just adds to the worry and will probably make the problem worse.
Do the reception staff not know this ?
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, it is really important that patients explain the reason for their appointment to our Care Navigators (including if they wish to discuss more than one thing), so that the appropriate amount of time can be allocated within our appointments system. I am very sorry to hear that this was not reflected in your experience. We are reviewing all feedback to see if there are opportunities to improve our patients experience, so would like to thank you for taking the time to share yours.