The Glebe Surgery

The Glebe Surgery 2023-08-26 Person 3 5 0

It depends if you need a same day appointment, sometimes it’s a long wait in the phone queue to speak to reception. Recently I rang to get a same day appointment and I was lucky to be next in the queue but then I got cut off and by the time I rang back I was 17th in the queue and waited approximately 45 mins. I was directed to the pharmacy which was fine except they charged me £9.65 for eye ointment but I’m entitled to free prescriptions, but because I didn’t have a prescription from the surgery they made me pay for it. I find it pretty easy to book appointments for a later date though both on the phone and at reception.

On this occasion my actual time in the consulting room was very helpful and I was asked to make a further appointment in one month. There was only one receptionist at first, and she went into the back office for quite a long time obviously sorting something out for a patient in front of me. Eventually another receptionist arrived to man the desk. On the previous occasion, regarding referral to the pharmacy as a first step, it’s a great idea to free up GP’s, but it hasn’t been thought through properly for those of us over 60 who should not have to continue to pay for medication.

The Glebe Surgery 2023-08-25 Person 4 5 0

Dr Pullen was really helpful & explained thing’s really clearly. No waiting, my appointment was on time. Happy on this occasion.

N/A

The Glebe Surgery 2023-08-25 Person 4 5 0

It is not easy to get an appointment exactly when it suits sometimes but this surgery is still better than most others I hear about.

Slightly shorter disclaimer messages on the phone system.

The Glebe Surgery 2023-08-25 Person 5 5 0

Very good service and pleasant staff

Check in screen didn't work for me, but receptionist made up for it

The Glebe Surgery 2023-08-25 Person 3 5 0

Dr Sherwell. Was very nice but I didn’t come out with any answers to my problem, so now my Phsio has sorted it out and am going for an MRI scan private. At least I will get some answers sooner as at the moment I can’t walk. I asked the dr about going private and he wouldn’t help me just said take the medication and wait for your X-ray which would tell me anything.

N/a