Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
Only went for a Flu vaccination.
Suggested improvements
A
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
The appointment was made for me for my daughters pre school vaccinations. I also had to book in her flu vaccine for a later date and the receptionist was very helpful and got the appointment booked in.
Suggested improvements
Nothing
The Glebe Surgery
2023-09-27
Person
0
5
0
27th September 2023
Absolutely shocking service yet again from the glebe. Hours to get through to reception. Booked onto call back system from doctors and then still no call. Call back receptionist 1.5 hours after time slot given of still no call, told to just wait until the dr eventually calls. Booked a telephone appointment with the physio for the next day, received a 2 hr call slot. Again no call back. On hold for another hour to try to speak to a receptionist with still no call from the physio. The glebe seems to be the Worst service from the nhs I have ever experienced and this regularly happens whenever I or my family need to deal with the surgery.
Suggested improvements
Keep to time slots of the two hours given. Improve the telephone system so you can get through to reception.
28th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience. As this site is anonymous feedback we are unable to look into specific issues based on the information we get. If you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/contact-us/
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
Very difficult getting through to the surgery but I believe they are sorting it
Suggested improvements
As above
The Glebe Surgery
2023-09-27
Person
3
5
0
27th September 2023
I had difficulty getting an appointment for a blood test as the wait was so long. I had to cancel twice, once when we had to go away for a few days and the other when I had Covid.
Finally I had an appointment I had booked and when I arrived discovered it had been cancelled!
Fortunately after telling reception of my difficulties I was fitted in the following day.
It seems they are short of nurses.
I rarely use the surgery as I have no need to , but my experience this time was very different to how it has been in the past.
I have been with the Glebe surgery for over 30 years.
Suggested improvements
All the staff are absolutely lovely and very professional as always, so I would say the surgery just needs more pairs of hands.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq