Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
Line drops when in a queue trying to book appointment
Also, am starting taking blood pressure tablets. This appointment could have been done by phone and would have been faster for you guys
Suggested improvements
As per above
28th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
This time I had a very good experience and the doctor, nurse and receptionist were extremely helpful.
Suggested improvements
Nothing this visit needs to be different. All was a good experience this time
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
Difficult to get through on the phone
Suggested improvements
Nothing
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
Only went for a Flu vaccination.
Suggested improvements
A
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
The appointment was made for me for my daughters pre school vaccinations. I also had to book in her flu vaccine for a later date and the receptionist was very helpful and got the appointment booked in.
Suggested improvements
Nothing
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq