The Glebe Surgery

The Glebe Surgery 2023-09-30 Person 5 5 0

Completely happy with my visit to the surgery.

On this occasion there was nothing that could have been done better.

The Glebe Surgery 2023-09-30 Person 4 5 0

Long wait on the telephone

Better phone system notymore

The Glebe Surgery 2023-09-30 Person 3 5 0

Pleased with my appointments but concerned about the receptionist knowledge. When asked about collecting a bowel cancer screening test, I was told there were none at the practice and given a telephone number to call to order one. I later found out that Dr Ellis had arranged for one to be left in the surgery for me all named and ready to use. Luckily I picked it up.

As above.

The Glebe Surgery 2023-09-29 Person 3 5 0

The appointment with the diabetic nurse was fine, but I had real problems getting an appointment with the. doctor to followup my discharge letter from the hospital. I was Discharged on September 2, but the first appointment I could get was October 24. I don't think that's satisfactory.

Getting through on the phone can take ages

The Glebe Surgery 2023-09-29 Person 5 5 0

I find the receptionists really helpful and very pleasant. I always come away with an answer and/or someone calls me back. The nurse was extremely helpful and kind. Her advice and approachability is very helpful and empowering.

Can’t think of anything.