The Glebe Surgery

The Glebe Surgery 2023-10-12 Person 4 5 0

I was surprised that I was able to get through on the phone quicker than usual and I was also able to get an appointment quicker than previously. I was seen without too long a wait with my own doctor.

This time around there was nothing to improve.

The Glebe Surgery 2023-10-12 Person 5 5 0

Because I feel the Glebe has always has always done their very best throughout difficult times

Honestly can’t see how you could have provided a more satisfactory service .

The Glebe Surgery 2023-10-12 Person 4 5 0

Limited online ability to make appointments, phone system is time consuming and prone to failure.

With my nominal GP on maternity leave I've ended up seeing 5 different GPs over the last four months. See one Dr. discuss a treatment plan and never see them again. I also find my repeat prescription requests get stuck in the approval queue for my nominated GP, so I then have to chase to get these authorised. There doesn't seem to be an automated redirection or delegation of approval process in place. Half my medical data seems to be on the NHS application, half on Patientsknowbest and yet more on Frimley Hospitals chosen application, a recipe for inaccurate data, diagnosis and mistakes. Why isn't the surgery holding the single source of all data?

The Glebe Surgery 2023-10-11 Person 5 5 0

Excellent service. My face to face appointment with Dr Newsum was punctual, sympathetic and addressed my concerns effectively and professionally.

Everything was fine.

The Glebe Surgery 2023-10-11 Person 4 5 0

It can be tricky but I did get seen

Nothing