The Glebe Surgery

The Glebe Surgery 2023-12-06 Person 4 5 0

Long wait on the phone before speaking to a receptionist.

Nothing to add.

The Glebe Surgery 2023-12-06 Person 5 5 0

Yes this time it was but not always

Today nothing could have been done better

The Glebe Surgery 2023-12-06 Person 5 5 0

I telephoned the surgery at first it was having problems recieving calls but after a 15 min wait a receptionist spoke to me and said that they would call me back they did after just 5mins with an appointment for me over the phone with a GP.it was very efficient and had better information given than that of Worthing Hospital

The only area is not waiting in a phone queue but that is down to demand nothing you guys can really do I was very pleased with the service given

The Glebe Surgery 2023-12-06 Person 4 5 0

It depends which receptionist you get. There is a male receptionist who is sometimes there who speaks extremely loudly, making your conversation very public and asks personal questions. He had also upset my additional needs daughter by being rude and also failing to listen to her and notice that she is clearly additional needs. She is now frightened of going to the surgery in case he is on reception. I think that is a terrible shame. There is often 17 or more people ahead of you in a telephone queue.

Care of who you employ on reception would be ideal as they are the first point of contact

The Glebe Surgery 2023-12-06 Person 5 5 0

Was very pleased to be able to see doctor face to face.

Nothing