The Boileau Road Surgery

The Boileau Road Surgery 2023-10-11 Person 3 5 0

I’ve had mainly bad experiences booking a telephone appointment. One morning the automated service said I was 4 th in the queue and then the surgery phone just cut off. I ended up calling 4 times to finally get through. There should AJWAYS be 2 receptionists on duty. One morning whilst waiting to see the doctor the receptionist took 10 minutes to end a phone call because the patient at the other end couldn’t understand what the receptionist saying. The receptionist was so patient and and polite throughout.

I do have an issue with ventilation. Somehow, there should be at least one window ajar because since the surgery has amalgamated with another I feel it harmful to health to sit in the waiting room with no fresh air at all; with si many people, particularly since COVID is still around. Also, people cough and again that is another reason why ventilation is so important. Perhaps the windows could be changed so that fresh air isn’t blowing directly onto the waiting patients.

The Boileau Road Surgery 2023-10-10 Person 4 5 0

Sometimes difficult to get answer to telephone

More communication with me. Not their fault they are overworked. Would just like a bit more of a chance to talk about my conditions. I think that given the constraints they work under this is not realistic

The Boileau Road Surgery 2023-10-10 Person 2 5 0

Very difficult to get an appointment and I have to wait a very long time for the phone to be answered. I usually give up and go to the surgery to make an appointment. Diagnostics take a long time to organise.

Quicker access to a GP

The Boileau Road Surgery 2023-10-10 Person 5 5 0

The surgery arranged referrals for my needs when needed,and arranged flu jab when required. Doctors are friendly and co operative.

Nothing really

The Boileau Road Surgery 2023-10-10 Person 3 5 0

It’s very difficult to get through by telephone. Ok the last three occasions I have waited 5+ minutes on the phone. One of the times I waited 20 minutes on a ringing phone and got so desperate so actually went to the practice to be told by the receptionist she didn’t have time to answer the call as she was dealing with patients f2f. It sounded like the phone would just ring and patient have no idea it would never be answered. This is really unacceptable. At least have a voicemail or option of a call back when the receptionist is less busy. You obviously need more staff.

Please make sure there are enough reception staff. Also I work in Brent where practices are required to open at 8am for better access for patients. It is also unacceptable that there is a 2 hour lunch break 1-3 everyday. It is fine if no appointments are available during this time but the surgery should have a manned telephone line and ideally open door during this time or max 1x our closing. Appointment times have moved from same week in the time I have been at the practice to now being weeks away. This is not right