The Arundel Surgery

The Arundel Surgery 2024-05-06 Person 5 5 0

Very prompt, into nurse on time, very informative, did her bit and out I cam Spot On

All good

The Arundel Surgery 2024-05-03 Person 5 5 0

My appointment was with Dee Riley, healthcare student access role Throughout the appt. with a smile. Put me at ease to record my first ever ecg, and her blood sampling skills technique were spot on Before recently retiring i taught venepuncture. Efficient and professional, Dee is a credit to the surgery team.

I returned the call from the surgery to book my appointment for the ecg and blood test. The messages before speaking to someone were a little longwinded and with a quiet voice. Maybe a little louder next time the message is updated would be helpful.

The Arundel Surgery 2024-05-03 Person 5 5 0

My appt was with Eva, the clinical pharmacist. So friendly and kind. Explained everything and the plan of care. Being told I had hypertension was upsetting as I have always had a normal readings until recently. So useful having the role within the gp surgery as pharmacists know so much, good opportunity for all surgeries. Glad to see Mark in our surgery as one of the team. He was and is, always so cheerful and polite next door in lloyds pharmacy.

None I can think of.

The Arundel Surgery 2024-05-03 Person 3 5 0

Getting an appointment and the receptionist were all great. But have now been waiting almost 2 weeks for detailed results to a urine sample. Antibiotics were prescribed with advice to wait (unless certain symptoms) for the detailed analysis. The chemist next door to the surgery could not fulfil the prescription -said they hadn’t had the tablets for months, so I had to drive all the way to Tesco. Despite not having any other symptoms I did take the antibiotics as I didn’t want to wait any longer. Still not sure what next steps are and if I need to do anything else.

I was told that the detailed results would be available on the Thurs/Fri following leaving the sample on the Tuesday. It’s now been 11 days and it would have been good if someone contacted me to update me on what is happening.

The Arundel Surgery 2024-05-03 Person 5 5 0

Phoned at 9am 4th in the queue offered appt for 12.15 but opted for a call back. Receptionist very polite & helpful. Dr called back & also very helpful.

Nothing