Share review of Ringmead Medical Practice

Ringmead Medical Practice 2015-10-08 Person 1 5 0

I do not like the new telephone system for appointments where your receptionist asks for details of your symptoms. It does not give a better service on this occasion I was offered a telephone consult with a Dr Singh as I was still waiting at 1.15 I called the surgery only to find it was closed for staff training which was not told to me when I phoned. It also took 10mins to get an answer to my phone call which I would expect with the receptionists having to take more time on each phone call. I did explain to the receptionist that it was not a virus or cold/flu symptoms and not easy to explain clearly. I feel that this was by far the worst experience I have ever had with this surgery and I have been a patient of yours for more than 25 years. I do not make unnecessary appointments and have only been to the surgery for things that could not be treated by over the counter treatment.