Share review of Ringmead Medical Practice

Ringmead Medical Practice 2015-07-01 Person 3 5 0

I have complained about this issue before, when coming into the surgery both receptionists are busy taking calls, therefore leaving patients time after time just standing there. I came in yesterday, one receptionist was busy with a patient face to face, and the other was talking on the phone, and when she finished that call proceeded to take another one straight after, leaving the que of visitors getting longer! I found this both rude and inconsiderate,! when previously Ive complained, I was assured that all incoming phone calls coming into the surgery would be taken on phones at the back of the reception area, therefore leaving customer facing staff dealing with visiting patients. I feel perhaps a training session aimed at customer service would be ideal, the staff look very distressed and pressurised, and clearly cannot cope as their behaviour indicates