Randolph Surgery

Randolph Surgery 2024-04-05 Person 1 5 0

A horrid experience when thinking about, or going to Randolph Surgery. Maida Vale. W9. Reception isn't functioning properly. Phone calls and emails aren't answered. That means a patient has to travel in person for anything. Reception has too much of a youth club atmosphere which creates flippancy. It makes patients feel insecure and unimportant. It's the complete opposite of the disposition a practice should be creating. Reasons?....Years of complaints have been allowed to build up without proper management to improve the functioning of reception. It means staff have become ingrained from continuing complaints and the practice will continue to deteriorate!! The PPG comes across as a clever buffer to soak up patients irritations to allow the practice carry on the same old way.

A HUGE injection - made up of the following - is badly needed....GRAVITAS, URGENCY, RESPECT!!!!

Randolph Surgery 2023-07-16 Person 1 5 0

Awful surgery. Reception area full of admin people who chitty-chat with each other and are totally incompetent.and don't answer phones. Impossible to get an appointment. Not even sure if there is a fully qualified doctor at the surgery. Have never heard or seen one. The loo is not clean. It takes ages to get prescriptions. If you are lucky enough to see a nurse and get a blood test you will never see the results. Just go somewhere else and don't waste your time.

Get competent admin staff. Get fully qualiefied doctors. If you can't do that you really shouldn't exist.

Randolph Surgery 2021-06-17 Person 4 5 0

The doctor was amazing and really took the time to examine me carefully ! I really trust her

In this circumstances, I don’t find anything

Randolph Surgery 2021-01-07 Person 5 5 0

I have been very impressed by the quick response to my health problems ( I had Covid 19 in November and was put in touch with the Covid Assessment Centre who monitored me ) and have found Dr Rafique very helpful more recently when I have been struck by Trigeminal Neuralgia.

I have no suggestions

Randolph Surgery 2020-01-27 Person 1 5 0

Go somewhere else. So far they sent my blood for the wrong tests, are delayed by at least 30 minutes each time I have an appointment and for how many reception staff they have they can’t get anything done. Also they just gave me someone else’s MatB1 form with all of their personal information - didn’t even check it. Just don’t bother.