Patford House Surgery Partnership

Written by a patient

Treatment by Sister was great Telephone answering could be better when trying to get an appointment

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Written by a patient

I have been registered here since 2004 and have received the best possible service from an NHS practice. A real plus point used to be the telephone system which told you of the queue length in front of you prior to being able to speak to the appointment booking service. Now it has gone backwards (system changed, I imagine) and no information is given - you just have to keep hanging on until you are answered. For me this is a really frustrating and negative and I can't imagine why the surgery decided to regress - cheaper, perhaps? THE CALL SYSTEM NEEDS TO BE INCLUDED IN THESE REVIEWS - IF IT HAD I WOULD HAVE GIVEN IT ONLY 2 STARS!

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Written by a patient

The staff are nice and friendly plenty of gossip, they strike me as being very out going. They are respectful know when the right time to speak, they were not to aggressive about withdrawing blood from me. Generally get the feeling that they were brought up with good manners, looked healthy and pleasant.

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Written by a patient

Myself and family have always been seen and received excellent service from the nurses, Doctors and reception staff. No complaints at all. Lovely, helpful surgery.

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Written by a patient

Always professional helpful friendly staff from reception to GP’s and nurses the staff are caring and listen to you. They always do their best to help

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