Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2021-12-01
Person
5
5
0
1st December 2021
I needed a pneumonia vaccination and blood test.
I contacted the surgery and it was arranged and done within 2 weeks which was what I wanted
Suggested improvements
No it was great service with text messages to remind me if the appointment
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Patford House Surgery Partnership
2021-12-01
Person
5
5
0
1st December 2021
Had a flu jab on 30/11/2021 - receptionist was polite and helpful. The nurse administering was very friendly and reassuring.
Suggested improvements
Nothing - all very good.
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Patford House Surgery Partnership
2021-11-30
Person
5
5
0
30th November 2021
Very helpful right on time and pleasant to deal with thank you
Suggested improvements
Nothing at all it was great
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Patford House Surgery Partnership
2021-11-30
Person
4
5
0
30th November 2021
I booked my COVID test online following a text. Very quick & easy. However, trying to speak to someone on the phone is difficult. It is not always convenient sending a message through SystemOnline
Suggested improvements
Speaking to a human voice is so important. Not everyone can use a smart phone or computer, aside from sometimes just speaking to someone helps allay fears or concerns.
Message response times should be quicker as well as these can be delayed to shortage of staff.
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, It has come to our attention that we have never thanked you for this partially positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and confirm that your comments have been taken on board for discussion with the wider team. Many thanks and best regards, Julie Taylor, Patford House Partnership
Patford House Surgery Partnership
2021-11-29
Person
5
5
0
29th November 2021
Easy to get appointments
Suggested improvements
None
23rd March 2022
Response from Patford House Surgery Partnership
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c