Patford House Surgery Partnership

Patford House Surgery Partnership 2022-03-11 Person 4 5 0

100% happy with my experience. NATALIE was efficient, friendly and extremely helpful.

Nothing

Patford House Surgery Partnership 2022-03-11 Person 4 5 0

Impossible to contact by phone but personal contact and doctor care good

Answer phone calls

Patford House Surgery Partnership 2022-03-09 Person 4 5 0

I messaged the surgery to book an appointment and within an hour I had a message back with an appointment within the time slots I had specified

I was seen pretty much on time so not really anything

Patford House Surgery Partnership 2022-03-09 Person 3 5 0

The doctor I saw obviously didn’t listen to what my problem was, she prescribed me tablets I already take, so before I checked I took one! Luckily they weren’t gonna do any damage but they certainly didn’t help with my problem!

Have more doctors like Dr Hughs she’s brilliant and really listens

Patford House Surgery Partnership 2022-03-05 Person 3 5 0

Went through doctor link and got a text offering me an appointment about 5 or 6 days after I submitted my doctor link form. The appointment time was about an hour or so after I got the text . I felt that I had to accept this time even though it wasn't the most convenient as I'd waited for 5 /6 days and didn't want to wait for another appointment. My main concern is that doctor link is not always accessible to all patients. I've tried phoning as well and the phone just keeps ringing . My other concern is that at the surgery there is very little confidentiality. Whilst waiting for my appointment another patient came in and asked to make an appointment. The receptionist who was sitting some way away and didn't get up and come to the front screen, told the patient to use doctor link. The patient said that she had trouble using it so could she make one there. The receptionist then asked personal details , DOB and why the patient wanted to see the doctor. This was done in my hearing. I understand that you may have to confirm some personal information to make appointments but don't think that it is appropriate to ask the patient why they wanted to see the doctor. The patient in this case seemed uncomfortable having to say the reason. Once in my appointment the doctor was fine although he had to go through my medical history to update it. The staff are pleasant but there seems to be a lack of understanding or empathy as to how difficult it is for some patients to access the system and the importance of confidentiality. It is such ashame as this was a great surgery. These points could easily be remedied .

To be able to make appointments directly at the surgery easily rather than have to go through doctor link. This would be particularly beneficial at the Sutton benger surgery , as unless it's been rectified you are unable to phone the Sutton benger surgery as the phone just rings. There used to be an online appointment booking system and I was told last year a number of times that this was going to be reinstated but it hasn't been. Issues of confidentiality must be addressed. No reflection on the staff but I don't consider it's appropriate to ask patients the reason why they wish to see the doctor in the hearing of other people in the surgery.