Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviewsReviews
I would like to take this opportunity to thank Receptionist Rebecca-Rose Lewis. Over the duration of the past few weeks, there has been a number of issues involving my prescription which have been challenging to resolve due to the fact I work full time so, cannot simply pop to the surgery to sort it. I have contacted the surgery on numerous occasions via telephone and Rebecca has exceeded my expectations of outstanding customer care. She has gone above and beyond to help me resolve the issues - with nothing I have requested, being too much trouble for her. I believe it is important to recognise when people have made what could have been a stressful situation far easier to cope with. So, thank you Rebecca-Rose. You are an asset to Patford House Partnership.
Good Morning Dear Patient - Thank you for taking the time to write this review. Rebecca will be delighted to receive your thanks, I will make her aware of your message, it is most welcomed and appreciated. Best regards - Julie Taylor - Patford House Partnership
Used dr link which advised I needed an appointment within 3 days, had a text within 2 days and nurse rang me who was so lovely very reassuring and has booked follow up appointments! Excellent service very happy!
Dear Patient - Thank you for taking the time to write this review. It is good to hear that Doctorlink worked well for you. We also thank you for your useful improvement comment which I am sure we can put in place. Again, your review is welcomed and most appreciated. Regards - Julie Taylot - Patford House Partnership
I am 74. I live 3 miles from surgery. The phone line appears never to be answered.
So I go to the surgery and I feel I have to battle to speak with doctor. Last week saw nursing practitioner who was good. But did not have the knowledge to realize I was not suffering with the diagnosis.
Week wasted with me in agony. Till a doctor saw the rash
Good Morning Dear Patient, Thank you for taking the time to write this review and I am sorry to hear things did not go well. I would welcome the opportunity to discuss further. Please feel free to email me direct on bswccg.php-complaints@nhs.net and I can look to see how we may have handled this more effectively. Many thanks Julie Taylor - Complaints Lead, Patford House Partnership
It took 3 days to. Get an appointment following completion of Dr Link, which in its self is a complete wast of time, then a consultation with a nurse who say you need to see a doctor today. After 3 calls from me where I was promised someone would call me, never happened. Day 3 finally got my appointment. Dr called me in said he had read my notes from consultation checked Bp and chest l, prescribed antibiotics, I was in and out with in 3 minutes, wasn't even asked or given the opportunity to say how I was feeling.
Good Morning Dear Patient - We are very sorry to hear of the frustrations that arose here and thank you for taking the time to note within this review. I would welcome the opportunity to discuss the matter with you further to see where went wrong and to see where they could have been handled more effectively for you. Please feel free to email me direct at bswccg.php-complaints@nhs.net, I would be happy to investigate further. With thanks, Julie Taylor - Complaints Lead - Patford House Partnership
The last month has shown amazing changes I am able to get appointments with the same doctor and now feel like I am getting some where . I have to say that through all the different lock downs that we had, the nurses I had dealings with were amazing . It was just anything to do with doctors that proved difficult oh and have the phone answered .
Dear Patient - Thank you for posting this very nice review, it is very much appreciated. It is so good to hear that you have felt that changes for the better are taking place and it is excellent to hear that you feel the Nursing care has always been amazing. With best regards - Julie Taylor - Patford House Partnership
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Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c